Loyalty Card Policy

I. GENERAL PROVISIONS

These terms and conditions (the “Terms and Conditions”) govern the Leśny Szept Tattoo & Piercing Studio Loyalty Card Programme and the rules for issuing and using Loyalty Cards.
The issuer of the Loyalty Cards and organiser of the Programme is the owner of the Leśny Szept Tattoo & Piercing Studio, located at 23/46 Bracka Street in Warsaw.
Loyalty Cards will be issued and accepted by the Studio.
The Terms and Conditions are available on the Studio's website and Instagram account.

II. CONDITIONS FOR RECEIVING A LOYALTY CARD

To join the Programme and receive a Loyalty Card, a Client must meet all of the following conditions:
a) the Client is an adult natural person;
b) the Client has used any Studio service at least once, by receiving a tattoo, piercing or tooth gems service at the Leśny Szept Tattoo & Piercing Studio, and has consented to the processing of personal data for purposes connected with participation in the Programme.

Promotions cannot be combined.

III. DETAILED PROVISIONS

The Organiser's associates will issue Loyalty Cards to Clients who receive Services at the Leśny Szept Studio after meeting the conditions referred to in section II.1 above.
Loyalty Cards are issued to a named person and entitle the person named on the Card to a discount of PLN 50, PLN 100 or PLN 200 on any Service at the Studio. The discount may be used within two months after the Service during which the Card was issued. The discounted Service must therefore be PERFORMED no later than two months after that visit. If a Client books a Service within those two months but it is not performed during that period, the Card expires.
During the visit, the Client receives two Cards. The first is for the Client receiving the Service that day and states the name or social-media handle of the person performing the Service, the Client's name, the date by which the Client must attend the next visit, and a code. The second Card is for the Client's Friend and states the name of the Client who received the Service that day, a blank field in which the Client must enter the Friend's name when giving them the Card, the same redemption date as on the Client's Card, and a code.
If the Client's Friend uses their Card, PLN 50 is added to the Client's Card if the Client has not yet attended their next visit. If the Client has already attended it, the Client receives an additional Card worth PLN 50.
If several people attended appointments on the same day, they cannot later give one another the Friend Loyalty Cards issued on that day. If their appointments take place on different days, friends may give one another the discounts even if they have previously been Studio Clients.
A Client may give a Friend Loyalty Card both to a person who has never been a Studio Client and to a regular Client.
After the third visit using PLN 50 Loyalty Cards, the Client receives a Regular Client Card which entitles them to receive PLN 100 Loyalty Cards instead of PLN 50 Loyalty Cards.
After six visits with a Regular Client Card, the Client receives PLN 200 Loyalty Cards instead of PLN 100 Loyalty Cards. If preferred, the Client may exchange one for two PLN 100 Loyalty Cards.
The Regular Client Card is not an electronic payment or monetary instrument and is not a payment card.
A discount cannot be exchanged for cash.
In addition to these Loyalty Card Terms and Conditions, a Client using a Loyalty Card is bound by the Studio Regulations available at https://lesnyszept.com/en/policies/studio-regulations.
The discount is applied only to the original retail price of selected Services and cannot be combined with other promotions. The discount cannot be applied to Services performed by Studio apprentices, although apprentices may issue Cards after performing a Service. Therefore, a Client receives a Card after an appointment with an apprentice but cannot use it for an apprentice Service.
To receive the discount, the Client must tell the Studio team member about the Card when booking the Service. The Client must do so in the FIRST MESSAGE concerning the booking and state the discount value, for example: “I received a PLN 50 Loyalty Card for a Service and would like to redeem it when booking a tattoo, piercing or tooth gems appointment with you.” If the Client mentions the discount in a later message or at the Studio, the team member will not be able to deduct it from the Service price.
Discounts do not apply retroactively. If the Client receives a Service and uses their Loyalty Card, and their Friend uses the Friend's Card at a later date, the Client is not entitled to a PLN 50 refund. The Client is instead entitled to another PLN 50 Card which may be used for a subsequent Service no later than two months after the Client's Friend receives their chosen Service.
To receive the discount, the Client must physically present the Loyalty Card to a Studio team member before selecting the payment method. If the Client does not have the Loyalty Card with them, the discount cannot be applied.
Studio team members are not required to send the Loyalty Card Terms and Conditions to Clients. They are displayed on the Studio website and in the Studio's Instagram highlights. A team member may send them to a Client upon request.
To use a Regular Client Card with a value of:

PLN 50: the minimum price is PLN 300 for a tattoo Service, PLN 120 for a piercing Service and PLN 100 for a tooth gems Service;
PLN 100: the minimum price is PLN 400 for a tattoo Service, PLN 220 for a piercing Service and PLN 200 for a tooth gems Service;
PLN 200: the minimum price is PLN 800 for a tattoo Service, PLN 500 for a piercing Service and PLN 400 for a tooth gems Service;
PLN 300, which is the maximum discount available by combining the Client's Loyalty Card with the Loyalty Cards given to Friends: the minimum price is PLN 1,400 for a tattoo Service, PLN 700 for a piercing Service and PLN 600 for a tooth gems Service.

* The minimum Service price is the price after deducting the discount and cannot be reduced further by the Client when receiving the Service.

IV. PERSONAL DATA

Providing personal data in the Programme application form and consenting to its processing is voluntary but necessary to participate in the Programme.
The controller of personal data disclosed for the purpose of joining the Programme is the Leśny Szept Tattoo & Piercing Studio.
Personal data will not be disclosed to data recipients within the meaning of Article 7(6) of the Act of 29 August 1997 on Personal Data Protection (Journal of Laws of 2016, item 922, as amended), the “Act”.

V. PROGRAMME DURATION AND WITHDRAWAL

The Programme runs for an indefinite period. The Organiser may temporarily suspend or discontinue accepting further applications or issuing Loyalty Cards by publishing this decision at https://lesnyszept.com/.
The Organiser has the right to terminate the Programme after giving prior notice on https://lesnyszept.com/.
A Client may withdraw from the Programme by submitting a written notice of withdrawal at the Leśny Szept Tattoo & Piercing Studio.

VI. COMPLAINTS

If the Programme is operated contrary to these Terms and Conditions, the Client has the right to submit a complaint.
To make submission and review more efficient, complaints may be submitted electronically to leśny.szept.studio@gmail.com.
The complainant should include their details in the complaint so they can be contacted and informed of the outcome of the complaint procedure.
A complaint will be reviewed within 30 working days of its receipt.
The Organiser will process the complainant's personal data solely in connection with the complaint procedure. The personal data will be deleted after the procedure is completed.

VII. FINAL PROVISIONS

1. The Organiser reserves the right to amend these Terms and Conditions.

The amended Terms and Conditions will be made available at the Leśny Szept Tattoo & Piercing Studio, at https://lesnyszept.com/ and on the Studio's Instagram account. Amendments take effect when published on the website.

Matters not regulated by these Terms and Conditions are governed by generally applicable law.
These Terms and Conditions enter into force on 13 July 2024.